Refund policy

Return & Exchange Policy

At DWAARIK, every garment is crafted with exceptional attention to detail and quality. To maintain our quality and hygiene standards, we offer exchanges only in specific eligible cases.

Returns

We do not offer returns or refunds for delivered orders. An exchange is available only if you receive a product that is different from the product you originally ordered.

Exchange Policy

If you receive an incorrect product, please contact our customer support within 48 hours of delivery. To be eligible for an exchange, the product must be:

Unused, unworn, and unwashed.
Returned with all original tags and packaging intact.
Free from stains, perfume, deodorant, or any signs of use.
Accompanied by clear photos of the product and packaging for verification.

Once the incorrect product is verified and approved, we will arrange an exchange for the correct product originally ordered, subject to availability.

Non-Exchangeable Cases

Exchanges are not available for:

Change of mind or personal preference.
Wrong size selected by the customer.
Colour preference changes.
Products that have been worn, washed, altered, or used.
Products purchased during clearance or special sale events.
Customized or altered garments.
Gift cards and promotional items.

Refund Policy

DWAARIK does not offer refunds for delivered orders. Approved cases are resolved through product exchange only. No refund will be issued to the original payment method or through bank transfer.

Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the product, packaging, and shipping label. Our team will verify the issue and, if approved, arrange an exchange for the appropriate product.

Cancellation Policy

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

How to Initiate an Exchange

To request an exchange, please contact our customer support with your order number, registered contact details, and clear photos of the product received. Our team will verify your request and guide you through the exchange process.

Please do not send any product back without receiving confirmation and instructions from DWAARIK.